License DeActivation

The license deactivation is made using License Info application.

There are 2 ways of deactivating the license:

  • Online – if a connection to Internet is available
  • Offline – if a connection to Internet is not available.
Deactivation on-line process:

The procedure of deactivation on-line is quick and easy:

  1. Go to the computer hosting the License, also known as the proxy computer
  2. Go the tray menu (Windows) or right side of the menubar (MacOS) and click on the keychain icon License Key Chain
  3. From the menu select “Deactivate License”. This will start Software Manager and opens the Deactivation Wizard. Follow the wizard and finish the process. Your license will be deactivated.

In case the tray application (above) is not installed:

  1. Open the Software Manager application
  2. Go to Help Menu (MacOS) > Deactivate license… or System Menu (Windows) > Deactivate license…
  3. Follow the wizard and finish the process. Your license will be deactivated
Deactivation off-line process:
  1. Open the Software Manager application
  2. Go to Help Menu (MacOS) > Deactivate license… or System Menu (Windows) > Deactivate license…
  3. Click Next and scan the QR code shown using your mobile phone and proceed to step 6.
  4. If no mobile with QR code scanning capability is available then save the configuration file. Go to a computer that has Internet access. Go to the support page, login with your account and access the mentioned deactivation link. Click Next.
  5. Upload the deactivation configuration file and deactivate your license.
  6. An email containing the “Deactivate.cfg” file will be sent on your email address
  7. Open the deactivation file and click Next > Finish
  8. Your license is now deactivated.
Updated on February 26, 2019

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