Firewall and anti-virus exceptions

The RIP, Editor, Calibrator and licensing system use network communication to exchange information even if the installation is done on an isolated not networked computer. This is done using the internal virtual network adapter called the ‘localhost’.

Firewalls and Anti-virus software can block or disturb those communication channels and make the software not to see the other components.

We guarantee that our software is delivered virus-free.

Windows / macOS firewall

The installer automatically reconfigures the default Windows and macOS firewall to allow the communication between the components. This is done by adding the applications to the list of trusted application with a limited number of ports. This will not disable the firewall or create a security hole.

Other firewalls and anti-virus software

For these firewalls and anti-virus software you must manually add the applications to the trusted or exception list. As this is limited to selected applications and ports this will not create a security hole.

Known firewalls and anti-virus software requiring such a change are Norton Anti-Virus and Trend Micro OfficeScan.

Add:

• UDP port 5436 (Proxy discovery)
• UDP port 5437 (RIP discovery)
• TCP port 5438 (RIP REST API and RIP Web UI)
• TCP port 5536 (Configuration proxy)
• TCP port 5470 (Internet proxy)

For the following applications:

• RIP
• Editor
• Layout
• Calibrator
• LicenseServer
• Software Manager

Add the above ports and applications to the exceptions or trusted list.

Check

To see if indeed the firewall of anti-virus software is disrupting the communication you can temporarily disable them. If this resolves the problem enable them again and add the above listed exceptions to their configurations.

LicenseServer

LicenseServer acts as the proxy between the local installation and the cloud account. The proxy provides a VPN like connection to your secure data store in the cloud. More information about the external ports that need to be open to LicenseServer see Configuring cloud connection for secure environments.