Error Reporting

There are two ways to report errors in PrintFactory:

1.  Enabling Data Collection in PrintFactory Cloud will enable crash reports to available for support.

2. If the Data Collection option is not available or support request specific Windows Logs:

When one of the PrintFactory modules has a problem or causes a crash on Windows, you will need to submit a support request.  Details about what caused the problem/crash can be seen in the Event Viewer as Windows logs.

In order to view/export Windows logs, proceed as follows:

  1. Click on Start button
  2. Open Control Panel
  3. Click System and Security
  4. Click Administrative Tools
  5. Double click Event Viewer
  6. Expand Windows logs by double clicking
  7. Click Application
  8. Select the desired event(s)
  9. Click on Save Selected Events
  10. Type a filename and choose an extension.
  11. Click Save

 

Event Viewer can be also opened by proceeding as follows(this means the steps 1 through 5 from above will be replaced by the following 2 steps):

  1. Open a command prompt. To open a command prompt, click Start , click All Programs , click Accessories and then click Command Prompt .
  2. Type eventvwr

 

    

 

Updated on February 23, 2019

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