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Error 2738 during install on Win

Question: I got an error while trying to install software on my Windows 7 computer. This is the error message: Error 2738. Could not access VBScript run time for custom action.

How can I fix error 2738?

Answer:

Fixing Error 2738 on Windows 7 64-bit

If you have a 64-bit operating system, you will need to follow these steps:

Open a command line window as Administrator, which requires clicking Start typing cmd in the search box, then right-clicking on the cmd.exe program and choosing Run as Administrator. Next paste the following in the command line and hit enter.

reg delete “HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}” /f

That previous command removes the incorrect entry for VBScript support on 64-bit Windows 7. Next you need to make sure VBScript is properly registered by typing:

c:\windows\syswow64\regsvr32 vbscript.dll

or simply regsvr32 vbscript.dll if you are already in the syswow64 directory.

After following these steps you should be able to install your program without issue.

Fixing Error 2738 on Windows 7 32-bit

For a 32-bit operating system, the steps are similar, but slightly different:

Open a command line window as Administrator, by clicking Start, typing cmd in the search box, then right-clicking on the cmd.exe program and choosing Run as Administrator. Next paste the following in the command line and hit enter.

reg delete “HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}” /f

That previous command removes the incorrect entry for VBScript support on 32-bit Windows 7. Next you need to make sure VBScript is properly registered by typing:

c:\windows\system32\regsvr32 vbscript.dll

or simply regsvr32 vbscript.dll if you are already in the syswow64 directory.

After following these steps you should be able to install your program without issue on a 32-bit version of Windows 7.

Updated on February 26, 2019

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