Firewall and anti-virus exceptions

The RIP, Editor, Calibrator and licensing system use network communication to exchange information even if the installation is done on an isolated not networked computer. This is done using the internal virtual network adapter called the ‘localhost’. Firewalls and Anti-virus software can block or disturb those communication channels and make the software not to see the […]

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Error 2738 during install on Win

Question: I got an error while trying to install software on my Windows 7 computer. This is the error message: Error 2738. Could not access VBScript run time for custom action. How can I fix error 2738? Answer: Fixing Error 2738 on Windows 7 64-bit If you have a 64-bit operating system, you will need […]

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Calibration Folder Location

Mac OS: The folder is found into the main folder of the software, by defalut into “\Applications\[[…\]Software’s folder]”. Windows XP: The folder is found into the main folder of the software, by default into “\Program and Files\[[…\]Software’s folder]” Windows Vista, Windows 7: The folder is found into “Public\[software’s folder]\”

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Advanced Configuration Settings

The file ProductConfig.xml that is located next to the application contains several settings that are not commonly set by end-users. This file can be used to tailor the set-up but is overwritten each installation and update to the default settings. Below is a short summary of the settings that is available in the /Config/Options section: […]

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